Sophie Ngo
Sophie Ngo
Open to full-time roles

β€œBuilding Reliable Solutions with Data, Software & AI”

Hi, I'm Sophie Ngo πŸ‘‹

Data & Technology Analyst

I work at the intersection of data, business, and technology - turning complex data, ambiguous requirements, and inefficient processes into practical solutions that teams can build, test, and use.

With 3+ years of experience across banking, B2B and e-commerce, and education technology, I bring hands-on experience in data analysis, technical business analysis, and quality assurance, with a strong understanding of how solutions move from business need to delivery.

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About Me

My strength is connecting the dots between what the business needs, what the data shows, and what technology teams need to deliver.

Across roles with HSBC, Citibank, Global Sources, and SkillPixel, I have worked with different stakeholders, systems, datasets, and delivery environments. This experience has developed my ability to quickly understand unfamiliar business domains, clarify complex requirements, identify the right questions to ask, and translate ambiguity into actionable solutions.

My experience spans multiple stages of the technology delivery lifecycle - from data analysis and engineering to requirements gathering, process improvement, technical documentation, testing, and quality assurance. That breadth allows me to contribute beyond a single function: I can understand the business problem, work through the technical detail, and help ensure the final solution delivers what users actually need.

I am particularly interested in opportunities across Data & Technology Analysis and Technical Business Analysis, while remaining open to adjacent roles in data analysis, business analysis, technology delivery, QA, and digital transformation.

Outside of work and study, I enjoy mentoring students, attending technology events, and connecting with people across the industry. I'm always keen to exchange ideas, learn from different perspectives, and meet others working across data and technology.

I am available for full-time opportunities from September 2026 and hold unrestricted Australian work rights.

How I Work

Curiosity

Understand what is really happening.

Engineering

Build and validate a practical solution.

Impact

Make the outcome more reliable, efficient and useful.

Career

From my first internship to leading a 43-member delivery team.

  • DataBytes logo

    Project Lead, Data Engineer

    DataBytes - DiscountMate

    Melbourne, Australia

    Mar 2026 – Present

    • Lead a 43-member cross-functional team for university capstone project for grocery price comparison app across data engineering, business analysis, design and delivery workstreams, setting priorities, unblocking dependencies and aligning documentation and implementation decisions.
    • As Data Engineer, built the initial Silver-layer ETL pipeline using DuckDB, SQL transforms, Docker and PostgreSQL, establishing a working data foundation for analytics and reporting.
    • Applied SQL-based validation checks to identify data quality issues and reconcile product, retailer and price records, improving reliability of downstream reporting.
    • Translated user and business needs into workflows and designed the Profile Hub in Figma and implemented development (profile management, notifications, alerts, privacy).
    DuckDBSQLDockerPostgreSQLFigma
  • Skill Pixel logo

    ICT Business Analyst & QA Tester (Part-time)

    SkillPixel - AI Learning Platform

    Melbourne, Australia

    Mar 2025 – Present

    • Translated stakeholder needs into 75+ Jira user stories and acceptance criteria for a B2B and B2C digital learning platform.
    • Conducted structured manual QA testing across core workflows, documenting defects with expected behaviour, reproduction steps and priority.
    • Identified recurring workflow issues and process gaps, contributing to clearer backlog prioritisation and a 25% improvement in developer efficiency measured through Jira Analytics.
    • Produced user guidance and technical documentation to align developers, stakeholders and end users.
    JiraConfluenceCommunicationStakeholder ManagementRequirements GatheringUAT
  • Deakin Residential Services logo

    Melbourne, Australia

    Dec 2025 – Present

    • Serve as the first point of contact for a residential community of 1,100+ residents, managing high-volume enquiries via in-person, phone and email.
    • Provide front desk and administrative support, including record management, PoS transactions and maintaining accurate data in residential housing systems.
    • Triage incidents and resident issues, documenting reports and coordinating with relevant teams to ensure timely resolution.
    • Support campus events and activities, contributing to a safe and inclusive living environment.
    Residential Housing SystemsPoS SystemsIncident ReportingCustomer Service
  • Citi logo

    Administration, Business Planning & Analysis

    Citibank - Commercial Banking Department

    Vietnam

    Mar 2024 – Jan 2025

    • Provided general assistance to the Head of Commercial Bank and the department, managing operational databases and weekly analytics reporting on sales performance to support commercial banking workflows and regional coordination across Singapore.
    • Supported the AMC Data Migration Project, coordinating data reconciliation and validation across key data fields.
    • Streamlined communication between the Business Planning & Analysis team and regional offices, improving reporting accuracy and efficiency.
    • Improved reporting consistency by automating quarterly reporting processes with VBA and using Tableau to analyse industry and sales performance.
    Microsoft ExcelAdvanced ExcelVBATableauTableauData ReconciliationReportingStakeholder Communication
  • HSBC logo

    Vietnam

    June 2023 – Mar 2024

    • Provided comprehensive support to Line Managers, Relationship Managers and Relationship Support Managers within Wholesale Banking, International Subsidiary for Multinationals (ISB-MNC), including document handling, client account mandate updates, financial crime risk checks, loan data retrieval, contract tracking and due diligence information gathering.
    • Conducted data analysis for monthly FDI updates and quarterly business reports to support strategic planning.
    • Assisted with client documentation, due diligence, account updates, loan data retrieval and database maintenance, streamlining tracking of client contracts and documentation.
    • Managed ServiceNow tickets and internal requests, ensuring timely resolution and accurate documentation.
    • Provided administrative and event support for departmental operations, recognised for professionalism.
    Financial ServicesMicrosoft ExcelAdvanced ExcelData AnalysisSalesforceServiceNow
  • Global Sources logo

    Vietnam

    Mar 2023 – June 2023

    • Assisted in organising Vietnam's first Global Sources Trade Show, coordinating logistics for 8,000+ booths and 10,000+ products.
    • Cleaned and standardised a CRM database of 3,000+ international buyers and suppliers, enhancing data quality for targeted outreach.
    • Conducted market and competitor research to support event marketing and partnership strategies.
    • Strengthened client relationships through personalised outreach and communication, increasing attendee engagement.
    • Recognised by senior management for initiative, attention to detail and reliability in event preparation and execution.
    CRM Database ManagementData CleaningMarket Research

Education

Notable Achievements

Academic and leadership recognition.

Certifications

Professional development and coursework.

Recommendations & References

What colleagues and mentors say, plus written reference letters.

Deakin SEBE Reference Letter

Peer Mentor Program

See all recommendations on LinkedIn ->

Additional professional references available upon request.

What I Work With

Tools and technologies I use, organised by expertise area.

  • Requirements gathering, user stories, acceptance criteria
  • Process mapping (BPMN, Lucidchart)
  • Test cases & defect documentation
  • UAT
  • Automated testing (Playwright)

Leadership & Volunteering

Community engagement, leadership, and making a positive impact.

More about me

A glimpse into my interests beyond work and study.

Travelling

I've travelled to Korea, New Zealand, Thailand and Singapore, and now call Australia home - each place broadens my cultural perspective and gives me new ways of thinking.

Learning something new every day

From new technologies that improve my productivity to good books worth reading - I try to pick up something new daily.

Sports & movement

Weekly badminton, trekking, and the occasional yoga session - all good for the body and the mind.

Let's build something meaningful together.

I'm actively seeking graduate opportunities to contribute to innovative teams and projects - technical business analysis, data analytics, data engineering, or IT solutions. Let's connect.

Get in touchView my projectsMeet My AI Twin